1. Scope and who we are
This Privacy Policy applies when you visit datamelody.co, request a demo, contact our sales team, submit a survey, read our blog, or otherwise interact with the public Data Melody website.
In this Policy, “Data Melody”, “we”, “us”, and “our” refer to the Data Melody organisation that operates this website. For personal data handled through the website, Data Melody is responsible for complying with Singapore's Personal Data Protection Act 2012 (“PDPA”).
Harmonic and Data Hub customer environments may process business data under a separate order form, subscription agreement, data processing agreement, or other customer contract. Those documents govern the relevant customer environment and take precedence if they conflict with this Policy.
2. Personal data we collect
Information you provide
- Contact and demo requests: first and last name, business email address, company, job title, products of interest, inquiry type, and any message you choose to provide.
- Survey responses: business email address and the answers requested by the relevant survey, which may include role, business priorities, therapy area, data challenges, preferences, and free-text responses.
- Correspondence: information in emails or other communications you send to us and our records of the response.
Information processed automatically
Our hosting, security, and network providers may process technical information such as IP address, browser or device type, requested pages, referring page, timestamps, and diagnostic or security logs. We use this limited information to deliver, maintain, troubleshoot, and protect the website.
Information not collected by this public website
The public website is not the place to upload customer datasets for Harmonic or Data Hub. Processing within a customer product environment is governed by the applicable customer agreement and product privacy terms.
Please do not submit confidential, sensitive, or third-party personal data through a free-text field unless it is necessary for your request and you are authorised to provide it.
3. How we use personal data
We may use personal data for the following purposes:
- to respond to an inquiry, arrange a demo, and provide requested information;
- to understand product interest and manage a current or prospective business relationship;
- to conduct a survey and analyse responses for the purpose described on that survey, including creating aggregated or de-identified insights;
- to operate, maintain, troubleshoot, and secure the website;
- to detect or prevent fraud, misuse, security incidents, or unlawful activity;
- to comply with legal obligations, enforce our terms, and establish, exercise, or defend legal claims; and
- to send relevant business communications where you have requested them or where otherwise permitted by law. You can opt out of promotional messages at any time.
We will notify you of the relevant purposes and obtain consent where required by the PDPA, unless an exception under applicable law permits or requires the processing. We will not use personal data for a new purpose that is materially different from the notified purpose without taking the steps required by law.
Information submitted through public contact or survey forms is not used by this website to make solely automated decisions that produce legal or similarly significant effects about you.
4. Who we disclose data to
We may disclose personal data only where reasonably necessary for the purposes above, including to:
- hosting, database, email delivery, object storage, security, communications, and other technology service providers acting for us;
- professional advisers such as lawyers, auditors, insurers, and accountants;
- regulators, law enforcement agencies, courts, or other authorities where required or permitted by law;
- a prospective buyer, investor, or successor in connection with a merger, financing, reorganisation, or sale of all or part of our business, subject to appropriate confidentiality measures; and
- another party when you direct or authorise us to do so.
We do not sell personal data.
5. International transfers
Some service providers or infrastructure used to operate the website may process personal data outside Singapore. Where the PDPA applies to an overseas transfer, we take reasonable steps to ensure that the recipient is bound by legally enforceable obligations to provide a standard of protection comparable to the protection under the PDPA.
7. Data retention
We retain personal data only for as long as it is reasonable to fulfil the purpose for which it was collected, manage the relationship, resolve disputes, maintain security records, and meet legal, accounting, or reporting requirements.
- Inquiry and correspondence records are kept while we respond and for as long as they remain relevant to the business relationship or a legal requirement.
- Survey responses are kept while needed for the stated research or planning purpose and may then be deleted or de-identified.
- Backup and security records are removed or overwritten in accordance with operational, security, and legal retention needs.
When personal data is no longer required for a business or legal purpose, we will cease retaining it or remove the means by which it can be associated with an individual, where reasonably practicable.
8. Security and data breaches
We use reasonable administrative, technical, and organisational safeguards designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss, disposal, or similar risks. No website or transmission method can be guaranteed to be completely secure.
If a personal data breach occurs, we will assess it and notify the Personal Data Protection Commission (“PDPC”) and affected individuals where notification is required by the PDPA.
9. Your choices and rights
Subject to the PDPA and applicable exceptions, you may:
- request access to personal data we hold about you and information about how it was used or disclosed;
- request correction of inaccurate or incomplete personal data;
- withdraw consent to future collection, use, or disclosure, after receiving information about the likely consequences of withdrawal;
- unsubscribe from promotional communications; and
- raise a question or complaint about our handling of personal data.
We may need to verify your identity before acting on a request. Certain legal exceptions may apply, and withdrawing consent does not affect processing already carried out lawfully. If withdrawal means we can no longer provide a requested response or service, we will explain that consequence where relevant.
10. Children
This business website is not directed to individuals under 18, and we do not knowingly seek their personal data. If you believe a minor has provided personal data through the website without appropriate authorisation, please contact us so we can review and take appropriate action.
11. Changes to this Policy
We may update this Policy to reflect changes to our website, services, vendors, or legal obligations. We will publish the revised version on this page and change the “last updated” date. If a change materially affects how we handle previously collected personal data, we will take any additional steps required by law.
12. Contact and complaints
Questions, requests, withdrawals of consent, and complaints may be sent to our Data Protection Contact:
Data Protection Contact / DPO
Data Melody
Email: contact@datamelody.co
Please include enough detail for us to identify the relevant record and understand your request. We will review and respond in accordance with applicable law. You may also find information about your rights on the PDPC's official individuals overview.
This Policy is designed with reference to Singapore's Personal Data Protection Act 2012 and the PDPC's data protection obligations.
For the terms governing use of this website, see our Terms of Service.